FAQs
Everything you need to Know About Salasar Textiles
Have a question about our sarees, orders, shipping, returns, or payments? Find the answers to some of our most frequently asked questions below.
About Our Products
1. What type of sarees does Salasar Textiles offer?
Salasar Textiles specializes in elegant embroidery sarees crafted for weddings, festivals, parties, celebrations, and special occasions.
Our collection includes designer, bridal, party wear, festive, and premium embroidery sarees.
2. Are the sarees shown on the website exactly as they look in real life?
We make every effort to display accurate product photographs. However, slight differences in color, texture, and appearance may occur due to photography, lighting, and individual screen settings.
3. Are the embroidery designs handcrafted?
Our collections feature carefully selected embroidery designs and craftsmanship. Product-specific details regarding fabric, embroidery, and work are mentioned on the respective product page.
4. How can I know the fabric and details of a saree?
Each product page contains available information about the fabric, embroidery/work, color, blouse details, and other product specifications.
If you need additional information before purchasing, you can contact our support team.
Orders & Payments
5. How can I place an order?
Simply select your favorite saree, choose the required options, click Add to Cart, and proceed to checkout.
Enter your delivery details, select your preferred payment method, and confirm your order.
6. What payment methods do you accept?
Available payment options may include:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Wallets
- Other payment methods displayed at checkout
Payment options may vary depending on your location and payment provider.
7. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation through your registered contact details.
You may also receive updates when your order is packed and dispatched.
8. Can I cancel my order?
You can request cancellation before the order is dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Please contact our support team as soon as possible if you wish to cancel an order.
Shipping & Delivery
9. How long will my order take to arrive?
Orders are generally processed within 1–2 business days.
After dispatch, standard delivery generally takes around 3–7 business days, depending on your location and courier service.
Remote locations may require additional time.
10. Do you offer free shipping?
Yes. We offer free standard shipping across India on eligible orders above ₹2,999.
Any applicable shipping charges will be clearly displayed at checkout.
11. How can I track my order?
Once your order is dispatched, you will receive tracking details through your registered contact information.
You can use the tracking information to check your shipment status.
12. What if my package arrives damaged?
If your package appears damaged or tampered with, please contact us as soon as possible.
We recommend taking clear photographs or recording an unboxing video before or while opening the package. This can help our team investigate and resolve the issue quickly.
