Return & Refund Policy
Your Satisfaction Matters to Us
At Salasar Textiles, we want you to be completely happy with your purchase. Every saree is carefully checked and packed before dispatch. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided the product meets our return conditions.
A product may be eligible if:
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You received a damaged or defective product.
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You received a wrong product or incorrect design/color.
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The product has a manufacturing or workmanship issue.
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The product is unused and remains in its original condition.
Please Note
The product must be returned with its original packaging, tags, labels, invoice, and accessories, wherever applicable.
2. Products Not Eligible for Return
Returns or exchanges may not be accepted in the following cases:
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The return request is made after the applicable 7-day return period.
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The saree has been worn, washed, altered, stitched, or damaged after delivery.
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The product has been exposed to perfume, makeup, stains, or other marks.
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Original tags, packaging, or other accessories are missing.
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The product has been damaged due to improper handling or storage.
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The product was purchased as a final-sale/non-returnable item, where clearly mentioned on the product page.
3. How to Request a Return
To request a return or exchange:
Step 1 — Contact Us
Contact our customer support team within 7 days of delivery.
Step 2 — Share Order Details
Provide your:
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Order number
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Name and contact number
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Reason for return
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Clear photographs of the product
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Unboxing/opening video, if available
Step 3 — Review
Our team will review your request and confirm whether the product qualifies for return or exchange.
Step 4 — Return the Product
Once approved, we will provide the necessary return instructions.
Please do not ship a product back without receiving return confirmation from our team.
4. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
For a smooth resolution, we strongly recommend recording an unboxing video when opening your parcel.
Please keep:
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The original product
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Packaging material
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Shipping label
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Tags and invoice
until your return request has been resolved.
After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.
5. Refund Policy
Once your returned product is received and inspected, our team will notify you about the approval or rejection of your refund.
If your refund is approved:
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The eligible refund amount will be processed to your original payment method, where applicable.
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Refund processing time may vary depending on your bank or payment provider.
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Shipping charges, if any, may be non-refundable unless the return is due to an error or issue attributable to us.
Refund Timeline
Refunds are generally initiated within 5–7 business days after the returned product passes our quality inspection.
The amount may take additional time to reflect in your bank/card account depending on your payment provider.
6. Exchanges
If you wish to exchange an eligible product for another size, color, or design, the exchange will depend on product availability.
If the requested replacement is unavailable, we may offer an alternative product or refund, as applicable.
7. Return Shipping
For products received damaged, defective, or incorrectly shipped by Salasar Textiles, we will review the issue and provide appropriate assistance regarding return shipping.
For other eligible returns, return shipping charges may be applicable depending on the reason for the return.
8. Saree Color & Product Appearance
Slight variations in color, embroidery, texture, and appearance may occur due to lighting, photography, screen settings, and the handcrafted nature of certain products.
Such minor variations may not be considered a defect.
9. Cancellation Policy
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply after delivery.
For cancellation requests, please contact us as soon as possible after placing your order.
10. Important Note
Every product undergoes quality checking before dispatch. We request customers to inspect the product carefully upon delivery and contact us promptly if there is any issue.
Salasar Textiles reserves the right to refuse a return or refund if the product does not meet the conditions mentioned in this policy.
Need Help With Your Return?
Our customer support team is always happy to assist you.
Email: info@salasartextiles.com
Phone: +91 9759321555
Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM
We Believe in Quality. We Value Your Trust.
Every Salasar Textiles order is backed by our commitment to quality, craftsmanship, and customer satisfaction.
SETHI | FABRIC | TRUST
